the aceti design co. order process
Submit The Order
Click on the item you'd like to purchase. On each item page, you'll see a list of information we need you to provide in order to complete your order. This includes things like names, date of event, colors, etc. When you click "add to cart", a form will appear asking for all of these details. Once all of your information is added, submit the order.
Review & Edit
A designer will typeset the design with your information and a digital proof of your order will be emailed to you within two business days. This is when you review the design, check for any errors, and request further changes.
Once all changes have been made, you approve your design. If you ordered a digital file only, your high resolution files will be sent to your provided email address and your transaction will be marked as complete.
Print & ship
Once your design is approved, your order is added to our printing queue. Once your order has been printed, packaged, and labelled, you will receive a shipping notification with a tracking number. Standard shipping takes 8-10 business days. Orders are shipped within two business days of your approval.
Frequently asked questions
General Info
What are your business hours?
Aceti Design Co. is open 8am-4pm Monday through Friday. We are not online on weekends. We respond to all emails next business day.
Where can I find more information on your products and policies?
You can find all of our policies and terms of use here.
You can learn more about our team here.
I'm concerned about sharing my info online. What do you do to ensure my details are secure?
Payments through our website are processed through Stripe. Our payment processor is 100% secure. We do not store or sell your payment details or personal info.
Why should I shop with Aceti Design Co.?
Aceti Design Co. offers a unique, affordable experience. Why shop with us?
>> 100% customizable - use ANY invite for ANY occasion!
>> Full service - we customize, design and print to your specifications
>> 1 or same business day turnaround
>> Proofs & revisions always included
>> Worldwide shipping
>> Lowest possible price for premium products
Products / Customization
How does ordering a "digital file only" work?
When you place the order, select "digital file only" and hit add to cart. Fill out the popup form with your event details and submit the order. We then send you proofs and we work together to make any revisions you may need.
Once you approve the design, we'll email you the high resolution file and you are ready to print at home or at your local printer of choice.
Can I use a baby shower invite for a bridal shower?
Yes! If you like a design but want to use it for a different event, use different colors, or add/remove elements, just let us know when you submit your event details.
Can you translate this into French/Spanish/etc. ?
Yes! if you provide the translations, we'd be happy to translate your order to another language. Please keep in mind some symbols are not supported with certain cursive fonts and the font may need to be slightly changed to accommodate.
Shipping
How long will it take to receive my order?
Once your order has been placed, you will receive a proof of your order within 2 business days. All products ship within 2 business days of your final approval of the design.
Our standard shipping times are outlined below:
North America: 3-8 business days
Australia, New Zealand and Oceania: 5-15 business days
Asia Pacific: 8-12 business days
North Africa and the Middle East: 8-12 business days
**We also offer 3-business day and 5-business day rush shipping options for North America, Europe & the UK.
Do you offer gift packaging?
Currently, we are unable to add personalized notes, messages or gift wrap to orders. We move through orders quickly to get them shipped out to you as soon as possible. We will be offering a gift service soon!